Returning your purchase
At Camparoos, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, our return policy outlines the conditions under which you may return items.
1. Faulty or Incorrect Items:
1.1. If the item you received is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law (ACL).
1.2. Please notify us of the issue within 7 days of receiving the item by contacting our customer service team at [email protected].
1.3. Proof of purchase is required, along with photographs or other evidence of the issue.
2. Change of Mind Returns:
2.1. Change of mind returns may be accepted at our discretion.
2.2. You must request a return within 7 days of receiving the item.
2.3. The item must be unused, in its original packaging, and in resaleable condition.
2.4. The cost of return shipping for change of mind returns is the customer’s responsibility.
3. Return Process:
3.1. To initiate a return, contact our customer service team at [email protected].
3.2. Once your return is approved, we will provide you with instructions for returning the item.
3.3. Ensure the item is securely packaged to prevent damage during transit.
4. Non-Returnable Items:
4.1. Certain items are not eligible for return, including but not limited to:
- Perishable goods (e.g., food items).
- Custom-made or personalized items.
- Items marked as final sale.
5. Return Approval:
5.1. Camparoos reserves the right to refuse a return if the item does not meet the conditions outlined in this policy.
Receiving a refund
We aim to process refunds quickly and efficiently. Please review the conditions below to understand how refunds are handled at Camparoos.
1. Refund Eligibility:
1.1. Refunds are available for items that are faulty, damaged, or not as described.
1.2. Refunds for change of mind returns will only be processed if the item meets the return conditions.
2. Refund Process:
2.1. Refunds will be issued to the original payment method unless otherwise agreed upon.
2.2. Refunds for eligible returns will be processed within 7 business days of receiving and inspecting the returned item.
2.3. If a refund to the original payment method is not possible, store credit may be offered as an alternative.
3. Shipping Costs:
3.1. Shipping costs are non-refundable unless the return is due to a fault or error on our part.
3.2. For change of mind returns, the customer is responsible for return shipping costs.
4. Promotional Items:
4.1. Refunds for items purchased during promotions or sales will be calculated based on the promotional price paid.
5. Refund Discretion:
5.1. Camparoos reserves the right to withhold refunds if the returned item does not comply with the conditions outlined in the return policy.
6. Contact Information:
6.1. For any questions or concerns regarding refunds, please contact our customer service team at [email protected].
Conscent
By shopping with Camparoos, you agree to comply with our Return and Refund Policies. We appreciate your understanding and cooperation.