At Camparoos, we are committed to delivering your order quickly and efficiently across Australia. Below is all the information you need about our shipping services.
1. Processing Time
1.1 Orders are processed within 2 business days (excluding weekends and public holidays).
1.2 Once your order is dispatched, you will receive a tracking number via email.
2. Shipping Options & Delivery Times
2.1 We offer the following shipping methods:
- Standard Shipping: 3-7 business days (depending on location)
- Express Shipping: 1-3 business days for faster delivery
- Free Shipping: Available during promotions and offers
- Local Pickup: For orders made in Melbourne, Victoria
2.2 Delivery times may vary based on your location and external factors.
3. Tracking Your Order
3.1 Once your order is shipped, you will receive a tracking link via email.
3.2 Use this link to monitor your shipment in real time.
3.3 If you experience delays, contact our support team for assistance.
4. Shipping Costs
4.1 Shipping costs are calculated at checkout based on weight and location.
4.2 Express shipping incurs an additional charge.
4.3 Free standard shipping is available on eligible orders during promotions and offers.
5. Shipping Restrictions
5.1 We currently ship only within Australia.
5.2 Some remote areas may have longer delivery times or additional fees.
5.3 We do not ship to PO Boxes or parcel lockers.
6. Damaged or Lost Items
6.1 If your order arrives damaged, please contact us within 7 days of delivery with photos.
6.2 Lost shipments will be investigated, and we will assist in resolving the issue.
7. Contact Us
7.1 For any shipping-related inquiries, please reach out to us:
Email: [email protected]
We appreciate your trust in Camparoos and look forward to delivering your camping gear safely and efficiently!