Terms and Conditions

Effective Date: 21/01/2025

Welcome to Camparoos! These terms and conditions (“Terms”) govern your use of the website www.camparoos.com.au (the “Website”) and any purchases or services provided by Camparoos (“we,” “us,” “our”), an online camping equipment retailer based in Melbourne, Australia. By accessing or using our Website or purchasing products from us, you agree to these Terms. Please read them carefully.

1. General Information

1.1. Camparoos operates under Australian Business Number (ABN): 47631595063

1.2. These Terms are subject to Australian Consumer Law (ACL). Nothing in these Terms excludes or limits your rights under the ACL.

2. Eligibility

2.1. To use our Website or purchase products, you must:

• • Be at least 18 years of age.
  • Provide accurate, current, and complete information.

2.2. By creating an account or making a purchase, you represent that you meet these eligibility requirements.

3. Orders and Payments

3.1. All prices on our Website are in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.

3.2. We reserve the right to change prices, products, and availability without notice.

3.3. Payment methods accepted include Visa, MasterCard, PayPal, and other options specified on our Website. Full payment must be made at the time of purchase.

3.4. Once an order is placed, you will receive a confirmation email. This email does not guarantee acceptance of your order. We reserve the right to cancel orders for any reason, including but not limited to stock unavailability or payment issues. In the above cases, you will be give a full refund including shipping and taxes.

4. Shipping and Delivery

4.1. We deliver within Australia only. Shipping costs and estimated delivery times will be provided at checkout.

4.2. Delivery times are estimates and may vary due to external factors. We are not responsible for delays caused by shipping providers.

4.3. Risk of loss or damage to goods passes to you upon delivery to the specified address.

5. Return Policy

5.1. Our return policy complies with the ACL. You are entitled to a repair, replacement, or refund if the goods are faulty, not as described, or unfit for purpose.

5.2. Change of mind returns may be accepted at our discretion and must be requested within 14 days of receiving the goods. The goods must be unused, in original packaging, and in resaleable condition. Return shipping costs for change of mind returns are your responsibility.

5.3. To initiate a return, contact our customer service team at [email protected]. Proof of purchase is required.

5.4. Camparoos reserves the right to refuse a return if the product does not meet the conditions outlined in this policy.

6. Refund Policy

6.1. Refunds for eligible returns will be processed within 7 business days of receiving the returned item.

6.2. Refunds will be issued to the original payment method unless otherwise agreed. If a refund to the original payment method is not possible, store credit may be offered as an alternative.

6.3. Shipping costs are non-refundable unless the return is due to a fault or error on our part.

6.4. Refunds for items purchased during promotions or sales will be calculated based on the promotional price paid.

6.5. Camparoos reserves the right to withhold refunds if the returned product does not comply with the return policy conditions.

7. Intellectual Property

7.1. All content on the Website, including text, images, logos, and trademarks, is the property of Camparoos or its licensors and is protected by Australian and international copyright laws.

7.2. You may not reproduce, distribute, or use any content from our Website without prior written consent.

8. Limitation of Liability

8.1. To the extent permitted by law, Camparoos is not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.

8.2. Our total liability for any claim is limited to the amount you paid for the product or service in question.

9. User Conduct

9.1. You agree not to:

• • Use the Website for unlawful purposes.
  • Interfere with the Website’s functionality or security.
  • Submit false or misleading information.

10. Privacy Policy

10.1. Our collection and use of personal information are governed by our Privacy Policy, available here.

11. Changes to Terms

11.1. We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the Website. Continued use of the Website constitutes acceptance of the updated Terms.

12. Governing Law

12.1. These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Melbourne, Victoria.

13. Contact Information

For any questions or concerns, please contact us at:

Camparoos Email: [email protected]